Terms of
Service*

Recovery outcomes are influenced by patient age, condition severity, treatment consistency, and biological factors. While our clinical success rates are excellent, Bethesda Physio & Rehab Clinic does not guarantee 100% cure for any chronic or neurological condition.

We make every effort to honor booked slots. Occasionally, specialist emergencies or critical clinical demands may require rescheduling — in such cases, we notify you immediately and offer the earliest alternative.

If you discontinue a pre-paid package, we refund the remaining balance — recalculating attended sessions at the standard single-session rate and returning the difference through your original payment method.

Our helpline offers general clinical guidance, but formal diagnosis, exercise prescriptions, and structured treatment plans require a physical or video consultation — ensuring accuracy and patient safety.

Patients are expected to attend sessions consistently, follow prescribed home exercise plans, disclose complete medical history, report any pain or discomfort during exercises immediately, and maintain open communication with their therapist.

One caregiver is welcome to observe and participate during sessions — particularly beneficial for caregiver training. We request that accompanying individuals respect other patients' privacy and clinic protocols.

Appointments missed without 12-hour advance cancellation are classified as no-shows and may incur a nominal slot-retention fee — reflecting the clinical time reserved exclusively for your care.

All digital transactions are protected by industry-standard SSL encryption and processed through RBI-compliant secure payment gateways — no sensitive financial information is stored on our servers at any point.

None. We treat patients across the entire age spectrum — from infants in our pediatric developmental program to elderly patients in our geriatric fall-prevention and osteoporosis management programs.

Any patient concern — clinical, billing, or service-related — is escalated directly to our Clinic Director for personal resolution. Reach feedback@strokephysio.com for a guaranteed response within 24 hours.