Frequently Asked Questions

General physiotherapy addresses musculoskeletal injuries — bones, joints, and muscles. Neuro rehabilitation is a specialized discipline that retrains the brain and nervous system through targeted neuroplasticity exercises, enabling recovery from stroke, spinal injury, and brain trauma.

Orthopaedic conditions typically respond well to 2-3 sessions weekly. Neurological conditions — stroke, Parkinson's, spinal injury — demand 5-6 sessions per week to maximize the brain's neuroplastic adaptation window.

Yes. Our secure virtual platform delivers real-time visual monitoring, interactive exercise correction, and structured progress tracking — highly effective for maintenance therapy, post-discharge follow-up, and patients in remote locations.

Every physiotherapist and occupational therapist on our team holds a Master's degree (MPT/MOT) or Doctorate (DPT) in their specialty, with a minimum 5-year clinical track record in neurological or orthopaedic rehabilitation.

Wear loose, breathable clothing — t-shirts, track pants, or athletic wear — with supportive closed-toe shoes. This allows unrestricted joint movement and accurate therapist assessment of your movement patterns.

Every patient receives a structured Home Exercise Program (HEP) — digitally delivered or printed — featuring illustrated step-by-step instructions, repetition counts, hold durations, and safety guidelines specific to their recovery phase.

Yes. We're empanelled with major PSU employee schemes, government health programs, and corporate wellness benefits — making outpatient physiotherapy and neuro rehabilitation accessible through your employer's health plan.

Yes. Our dedicated pediatric wing delivers integrated occupational therapy (sensory integration, fine motor skills) and speech-language pathology (articulation, language development) — often combined in a single coordinated program.

Dry needling targets myofascial trigger points with sterile, micro-fine needles — releasing deep muscular tension, restoring blood circulation, and providing rapid, drug-free relief from chronic pain that manual therapy alone cannot resolve.

Bi-weekly re-assessments using standardized clinical scales — including goniometry for joint range, Manual Muscle Testing (MMT) for strength, and timed gait analysis — provide quantifiable data tracking your recovery trajectory.

Our center delivers specialized Neuro Rehabilitation leveraging neuroplasticity principles, Advanced Orthopaedic Physiotherapy, Chronic Pain Management using drug-free protocols, Occupational Therapy for daily-living independence, Speech-Language Pathology for post-stroke communication recovery, Pediatric Rehabilitation through play-based therapy, Geriatric Fall-Prevention Programs, and Sports Injury Return-to-Play protocols.

Absolutely. You can self-refer and book a direct clinical assessment with our neuro-specialists. However, if you have existing referral letters, surgical notes, or MRI reports, bringing them enables faster care coordination and more precise treatment planning.

Our flagship neurological rehabilitation center operates on Katpadi Rd in Vellore, Tamil Nadu, with satellite access clinics in Katpadi (near the rail junction) and Ranipet (district outreach). Home-visit therapy and secure video tele-rehab extend our reach nationwide.

Over 92% of stroke patients at our center achieve measurable functional independence in mobility and daily activities. Patients who begin intensive rehabilitation within the critical 3-to-6 month neuroplastic window experience the most significant recovery outcomes.

Yes. Our mobile rehabilitation team delivers daily physiotherapy, neurological recovery sessions, and caregiver training directly to patients' homes across Vellore, Katpadi, and Ranipet — designed for those with limited mobility or transportation challenges.

Our clinical wing employs Functional Electrical Stimulation (FES) for neural activation, EMG biofeedback for muscle retraining, robotic gait-assist systems for walking recovery, mechanical spinal decompression tables, and Class-IV laser therapy for tissue regeneration.

Yes. We process claims through major private health insurers (Star Health, HDFC Ergo, ICICI Lombard), PSU employee schemes, and Tamil Nadu state government health programs. Both cashless and reimbursement pathways are available.

A standard session spans 45 to 60 minutes of focused, one-on-one specialist time. Intensive neurological or multi-disciplinary programs may extend to 90-120 minutes per day, calibrated to each patient's tolerance and recovery phase.

Single clinical sessions range from ₹500 to ₹1,500 depending on specialty. We also offer significant savings through 10-session and 30-session recovery packages — designed for patients committing to structured, long-term rehabilitation programs.

Three pathways: instant online booking through our scheduling portal, a WhatsApp message to our clinical coordination team, or calling our helpline at +91 97878 02818. All methods connect you directly with our specialist scheduling desk.

We process claims through leading private insurers including Star Health, Care Health (formerly Religare), HDFC Ergo, ICICI Lombard, and Niva Bupa — with direct cashless facility arrangements for seamless treatment access.

Yes. We honor major PSU employee health schemes, central government CGHS/ECHS benefits, and Tamil Nadu state government health insurance programs — providing accessible rehabilitation through public health infrastructure.

Submit your insurance card, government-issued photo ID, and doctor's diagnostic referral at our reception at least 48 hours before your session. Our insurance desk handles pre-authorization directly with your provider.

We generate a complete reimbursement packet: signed specialist prescriptions, itemized computerized tax invoices, detailed daily session logs with attendance timestamps, and formal discharge summaries — everything your insurer requires.

Coverage for home rehabilitation depends on your specific policy terms. Premium policies often cover home visits when prescribed by a certified specialist — our billing team can verify your plan's home-care provisions.

Yes. We're empanelled with corporate health benefit programs across major Indian employers — covering outpatient physiotherapy, neuro rehabilitation, and wellness sessions under your company's employee health scheme.

If a cashless request is denied, you can pay at our discounted package rates and we'll provide full documentation for a manual reimbursement claim — our billing team guides you through the entire appeal process.

Most insurers approve an initial block of 10-15 sessions. If your clinical team determines additional sessions are necessary, we coordinate directly with your provider for extension authorization — supported by objective progress data.

Yes. International patient travel insurance typically covers emergency rehabilitation. We provide comprehensive itemized documentation in standardized global formats (USD/Euro invoicing) for seamless cross-border claim processing.

For corporate tie-ups, new insurance empanelment, or verification of your plan's coverage status, contact our dedicated insurance relations desk at insurance@strokephysio.com — we respond within one business day.

Complete our streamlined multi-step booking form — select your clinical service, preferred specialist, date, time slot, and location (clinic, home, or tele-rehab). Our coordination team confirms your appointment within 2 hours.

Yes. We hold dedicated daily emergency slots for acute cases. Call our clinical helpline at +91 97878 02818 for immediate, same-day scheduling — because acute pain shouldn't wait until tomorrow.

Our online booking portal is completely free. Payment is settled at our reception desk after your session, or via a secure payment link — never before your appointment is confirmed.

We request at least 12 hours advance notice for cancellations or schedule changes. This courtesy allows us to offer your slot to patients on our active clinical waiting list.

Select 'Home Visit' as your preferred location in the booking form. Our home rehabilitation coordinator will contact you to confirm your address, assign a therapist, and schedule your first session.

Choose the service closest to your primary symptom (e.g., Pain Management for back pain, Neuro Rehab for post-stroke). During your assessment, our specialist will refine your program to match your exact clinical needs.

Yes. Select 'Tele-Consultation' as the location, and we'll email you an encrypted video session link connecting you directly with a senior specialist — from anywhere with internet access.

Call our reception desk. We maintain a dynamic waitlist with real-time availability updates — and can often accommodate urgent requests through slot redistribution or extended clinic hours.

Yes. Our automated system sends instant booking receipts, session reminders, and pre-appointment preparation notes directly to your WhatsApp number — keeping you informed at every step.

Absolutely. After your initial assessment, our scheduling coordinator can lock in your entire weekly or monthly therapy calendar — securing consistent time slots with your preferred specialist throughout your program.

Apply for an e-Medical Visa or regular Medical Visa through the Indian consulate. We provide an official clinical invitation letter from Bethesda Physio & Rehab Clinic — a recognized medical institution — to strengthen your application.

Chennai International Airport (MAA) is 2.5 hours by road, and Bengaluru International Airport (BLR) is approximately 3.5 hours. We arrange direct, accessible taxi transfers from both airports to our Vellore center.

Yes. We partner with nearby hotels and serviced apartments offering wheelchair-friendly rooms, kitchen facilities for dietary needs, and competitive monthly rates — all within walking distance of our Katpadi Rd center.

Neurological rehabilitation in India delivers 80-85% cost savings. A 30-day intensive program runs $2,500-$4,000 at our center versus $15,000-$25,000 in the USA or UK — with equivalent or superior clinical outcomes and technology.

Our clinical staff speaks English, Hindi, Tamil, Telugu, and Arabic fluently. For French, Swahili, and Persian, we coordinate professional medical interpreters to ensure zero communication gaps during your treatment.

For meaningful neurological recovery — particularly stroke or spinal injury rehabilitation — we recommend a minimum 3-to-6 week intensive stay. This duration allows sustainable functional gains before transitioning to home programs.

Yes. Upon discharge, we provide a detailed clinical summary with objective metrics, a customized home program, and schedule virtual follow-up sessions with your local healthcare provider — ensuring continuity across borders.

We accept all major international credit/debit cards (Visa, Mastercard, Amex), SWIFT bank transfers, and facilitate local currency exchange at authorized rates — with transparent, itemized billing in USD or EUR formats.

Our International Patient Coordinator assists with local SIM card acquisition, mobile data setup, and all practical logistics — from transportation to pharmacy access — ensuring a frictionless medical tourism experience.

Bring physical copies of all recent MRI/CT imaging, physician summary letters, surgical notes if applicable, current medication lists, vaccination certificates, and passport/visa documentation for seamless clinical intake.